General Terms and Conditions of Sale

FVComponentes.com is an online shop specialising in photovoltaic components and energy storage systems, with a particular focus on the Victron Energy and Pytes brands. It is owned by ICIDE Energía, S.L., with tax identification number B56227523 and registered office at C/ Bratislava, 5, P.I. Cabezo Beaza, 30353, Cartagena (Murcia), Spain, registered in the Murcia Commercial Register, volume 3643, folio 186, page MU-111008, entry 1 (hereinafter “FVComponentes.com” or “FVComponentes”).

By accepting, the User declares that he/she has read, understands and comprehends what is set out herein and that he/she assumes all his/her obligations. If the User does not agree with the contents of this document, he/she must leave this website and may not access or use the services it offers. Likewise, the User expressly accepts, without exception, that access to and use of this website, its services and the contents of said services takes place under his/her sole and exclusive responsibility.

These Conditions shall be accepted by the parties without reservation, and may be modified at any time and without prior notice, it being the User's responsibility to read them when making a purchase or contract. The conditions in force at the time of conclusion of the contract shall be those applicable to you.

Applicable regulations

This electronic contract is entered into in accordance with Spanish law and, specifically, under Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE) and Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users (LGDCU), as currently in force.

The electronic contract will not be archived by a third party and the language for its conclusion is English. The present general conditions can be stored and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to the payment of the order.

User Account and Error Correction

To make purchases in this shop you can register by creating a “User Account” or complete the process as a guest without prior registration. If you register, you will receive an email confirming that the process has been completed successfully and a reminder of your login details.

From your registered account you will be able to make purchases, check your order history, change your password, modify your personal details, change your delivery and billing addresses, and other transactions related to your purchases.

You can log in to your account at any time to check and correct your personal details and addresses. Your delivery and billing addresses can also be corrected or updated during the checkout process, before you complete your order.

As a registered user, you can unsubscribe at any time by sending an email from the address you wish to unsubscribe from to comercial@fvcomponentes.com. The creation and closure of a user account shall be governed by the provisions of the Privacy Policy.

Purchasing process

Shopping at FVComponentes is easy. Simply follow these steps:

1. Select the products you wish to purchase. Clicking on each product will take you to its product page, which includes a detailed description, features and price. If you need further information, please contact us. Please note: products may vary slightly in colour or texture from the photographs shown on the website, due to factors such as monitor resolution. We will do our best to ensure that the images are as accurate as possible.
2. Click the “Add to basket” button to add the product to your basket. You can continue adding products or proceed directly to checkout.
3. Once you have finished selecting your items, a summary of the selected items will appear. Click “Place order” to continue.
4. Enter your contact details and delivery address. You can complete the process as a guest or register to speed up future purchases.
5. Accept these Conditions of Sale and choose the means of payment from those available.
6. Once the purchase process is complete, you will receive an email containing your order details and a digital copy of the invoice. If you do not receive this email within 24 hours, or if you notice any errors in the details, please contact us:

• Telephone: (+34) 968 978 301
• Contact“ section of this website
• Email: comercial@fvcomponentes.com

If you have not consented to receive the invoice electronically, you will receive a paper copy at no additional cost. You may revoke your consent at any time by contacting us by the above means.

Methods of payment

• Bank transfer
• Credit or debit card
• Bizum
• PayPal
• Financing with Cetelem

Bank transfer

Bank: Bankinter — IBAN: ES13 0128 0660 7501 0008 4784

Once your order has been completed, the details required for the bank transfer will appear on the screen. We will also send you an email stating the amount, the payment reference and the account number. Please quote your order reference as the payment reference to speed up invoicing and dispatch.

Bank transfers may take up to 48 hours to clear. Once payment has been confirmed, we will proceed with invoicing, packing and dispatch. If you wish to speed up the process, you can submit a support ticket to the administration department via the “Contact” section of this website, attaching proof of the transfer.

Credit or debit card

Payment is processed via Bankinter’s secure payment gateway. FVComponentes never collects or processes customers’ card details: all data is handled directly by Bankinter, ensuring the security and confidentiality of the transaction.

PayPal

All data is handled directly by PayPal. FVComponentes.com never collects or manipulates customer bank details.

Financing with Cetelem

FVComponentes.com offers the option to finance your purchase through Cetelem Bank. This offer is subject to prior authorisation by Banco Cetelem S.A.U., following a review of the documentation provided and the signing of the contract.

Terms and conditions of shipment

We ship to the following areas:

• Peninsular Spain
• Balearic Islands
• Canary Islands (with SAD management)
• Germany, Austria, France, Italy and Portugal

Deliveries are always made by specialised transport companies.

Shipping rates

Prices are applied automatically on the website depending on the destination and the type of product, and are displayed before the order is finalised. Amounts marked as “VAT included” apply to sales to consumers in Spain; those marked as “excluding VAT” apply to sales to the Canary Islands or the EU under the applicable tax regime.

Special prices — Victron batteries and panels

Victron batteries and solar panels are subject to a fixed delivery charge, regardless of the weight or value of the order. This charge is not waived to offer free delivery, even if the order exceeds the relevant threshold, due to the specific logistical requirements of these products. Batteries are classified as dangerous goods (ADR) and require authorised transport operators.

Delivery of Victron batteries and panels is not available for the Canary Islands.

Mixed order

An order is considered a mixed order when the basket contains both standard products and products from the special categories (Victron batteries or panels) at the same time. In this case, the mixed-order rate specified for each zone applies, and free delivery does not apply.

Canary Islands - SAD management

The delivery price shown on the website includes the processing of the DUA (Single Administrative Document) by FVComponentes. The recipient must pay any applicable taxes at the destination, such as the IGIC and other relevant charges. These amounts are not the responsibility of FVComponentes and are payable by the recipient.

Collection at our premises

We offer the option of collection from our premises in Cartagena (Murcia) using the customer’s own transport, with no delivery charge. In this case, the sale is subject to the taxes applicable to a sale on the Spanish mainland, regardless of the goods’ final destination. If the product is intended for export, it is the customer’s responsibility to arrange for the refund of any applicable taxes paid.

Delivery time preferences

The courier company usually delivers during business hours. If you have a preferred delivery time, please let us know in the order comments. As this is an external service, we cannot always guarantee that your request will be met.

Delivery deadlines

The usual delivery time, when the product is in stock at our warehouse, is 2 to 4 working days for order preparation from the time the order is confirmed, plus 2 to 4 working days for transit by the courier.

Our catalogue includes a wide range of items available to order. In such cases, the delivery time may be extended by between 1 and 3 additional weeks, depending on availability from the manufacturer or their distributor. This is indicated on the product page. Our sales team will ensure that delivery is as prompt as possible and will inform the customer of any significant delays.

The delivery times quoted by the transport agencies are estimates and do not constitute a contractual commitment to deliver on a fixed date. In the event of a failure to meet these deadlines, the customer may specify an additional period appropriate to the circumstances. If we are also unable to deliver within that additional period, or if the delivery deadline is essential given the circumstances of the contract, the customer may terminate the contract, in which case we shall refund the full amount paid without undue delay.

We shall not be liable for any failure to fulfil or delay in fulfilling our obligations due to causes beyond our reasonable control, such as force majeure, natural disasters, strikes, accidents or other extraordinary circumstances, without prejudice to the rights granted to the customer under consumer legislation.

Liability for incorrect address

The customer is responsible for checking that the delivery and contact details entered are correct. During the checkout process, the system asks for confirmation of the address on several screens, and the customer also receives a confirmation email containing all the order details. FVComponentes accepts no liability for any errors in the address entered by the customer.

If the parcel cannot be delivered due to an incorrect, incomplete or non-existent address attributable to the customer, or because the delivery point does not have access to a public road or is in a location that cannot be accessed by the carrier’s vehicle, any additional costs incurred — such as carrier administration fees, re-routing or a new delivery — shall be borne by the customer.

If the goods cannot be delivered for this reason, FVComponentes will take the necessary steps to recover them. The refund to the customer will be made within the legally prescribed period, once the goods received at our premises have been verified, with any handling and transport costs actually incurred as a result of the customer’s error being deducted from the amount to be refunded; these costs will be substantiated by supporting documentation.

Prices, taxes, fees and duties

Prices are quoted in euros. Product prices may vary, but any changes will not affect orders for which an Order Confirmation has already been sent.

The final price may vary depending on the applicable taxes in each case, based on the delivery address and the buyer’s profile (private individual or business):

• Mainland Spain and the Balearic Islands: The retail price includes VAT in all cases.
• Other EU countries - individuals: The retail price includes VAT at the rate applicable in the country of destination under the OSS scheme.
• Other EU countries - companies or professionals: The retail price does not include VAT provided that the buyer is registered with the Register of Intra-Community Operators (ROI) and provides a valid tax identification number. Otherwise, the applicable VAT will be charged.
• Canary Islands: This transaction is not subject to Spanish VAT. Local taxes (IGIC) may apply at the destination and are payable by the recipient.

Account closure and cancellation

User accounts are not deleted due to inactivity. Users can cancel their account by submitting a request via their account profile or by sending an email to comercial@fvcomponentes.com.

In the event of non-payment for an order, the order may be temporarily suspended until the matter is resolved. If the situation remains unresolved for more than 15 days, FVComponentes may proceed to cancel the order, refunding any partial payments that may have been made.

FVComponentes reserves the right to suspend or delete a User’s account if it is used unlawfully or in breach of the obligations set out herein. The suspension or deletion of the account shall not affect the obligation to pay for products already purchased, nor the customer’s rights in respect of their current orders.

Returns

At FVComponentes, we want you to be satisfied with every order. To return an item, please follow the procedures set out below.

Packaging and transport of returns

Products must be returned in their original packaging, protected inside a sturdy cardboard box to prevent knocks or dents during transit. Returns must not be sent wrapped solely in plastic bags, packing paper or any other wrapping that does not provide physical protection for the original packaging.

Return shipping is at the customer’s own risk. Any damage occurring during such transit will be presumed to be the customer’s responsibility and will result in a corresponding deduction from the refund, unless a claim can be made against the carrier. To this end, it is essential to provide, prior to dispatch, photographs of the prepared parcel showing the packaging, the condition of the box, the labels and the external seals. Without this documentation, it will not be possible to prove that the damage occurred in transit, and the customer will be held responsible.

1. Wrong, defective or damaged product in transit

If you receive the wrong item, please contact us as soon as possible. Before opening it, please check that the packaging matches the one you ordered.

If the product is faulty or does not comply with the specifications, we will deal with the matter in accordance with the provisions of the ‘Warranties’ section, with FVComponentes covering the costs of the return.

Damage during transport: If the product has been damaged in transit, please report the incident in writing to comercial@fvcomponentes.com and note the damage on the carrier’s delivery note, sending us a photo or a scanned copy of that delivery note.

Receipt of the order: Upon receipt of the order, the customer must check the external condition of the packaging before signing the delivery note. If the parcel shows any signs of damage, impact or tampering, this must be expressly noted on the delivery note in the presence of the carrier and reported to comercial@fvcomponentes.com within the first 24 hours of receipt, attaching photographs of the packaging and the product. Compliance with these steps is an essential requirement for FVComponentes to be able to make a claim against the carrier; failure to do so does not limit the customer’s rights vis-à-vis FVComponentes under consumer protection legislation, but may make it more difficult to resolve the issue in the customer’s favour.

In the event of batteries or solar panels being damaged during transport in a consignment dispatched by FVComponentes, we will cover the full cost of collecting and resending the goods, provided that the damage has been noted on the delivery note and reported, together with the relevant photographic evidence, within the specified time limit.

2. Right of withdrawal

Under the LGDCU, if you are purchasing as a consumer (for personal use), you have the right of withdrawal, which allows you to return the product within a maximum period of 14 calendar days from the date of receipt, without the need to provide a reason.

To exercise this right, please notify us of your decision in no uncertain terms via the withdrawal form available on this website, quoting your order number. You may also notify us by means of any other unambiguous statement addressed to comercial@fvcomponentes.com. We will reply to confirm receipt of your request and provide instructions on how to correctly label your return.

The product must be returned in perfect condition, in its original packaging, with its seals intact and all its parts included. The customer shall be liable for any reduction in the product’s value resulting from handling beyond what is necessary to establish its nature, characteristics or functioning. If the returned product shows signs of damage, wear and tear, damage to its original packaging or missing parts, a deduction will be made from the refund in proportion to the reduction in value; the customer will be notified of this and provided with a justification.

The refund will be made via the same payment method used for the purchase, within a maximum of 14 calendar days from the date you notify us of your decision to withdraw. We may withhold the refund until we have received the product, or until you provide us with proof of its return, whichever occurs first.

Return costs: The direct costs of returning goods arising from the right of withdrawal are to be borne by the buyer.

Exceptions to the right of withdrawal: In accordance with Article 103 of the LGDCU, the right of withdrawal shall not apply, amongst other things, to goods made to the consumer’s specifications or which are clearly personalised. In particular, equipment with a voltage output of 110V–120V is supplied exclusively upon express request and in accordance with the customer’s specifications; it is therefore excluded from the right of withdrawal. This is stated on the product page prior to purchase.

If you have not yet received your order: If you wish to cancel or amend it before it is processed, simply let us know – there is no charge.

Contact for returns

• Telephone: (+34) 968 978 301
• Contact“ section of this website
• Email: comercial@fvcomponentes.com

All returns should be sent to: FVComponentes.com — C/ Bratislava, 5, P.I. Cabezo Beaza, 30353, Cartagena, Murcia, Spain.

Guarantees

Statutory guarantee (consumer buyers)

If you are purchasing as a consumer, all our products are covered by the statutory guarantee of conformity under the LGDCU: 3 years from the date of delivery for new products and 1 year for second-hand goods. This does not apply to goods which, by their nature, are not subject to the regulations governing consumer goods guarantees.

If the lack of conformity becomes apparent during the First 2 years From the date of delivery, it is presumed that the defect existed at the time of purchase, unless there is evidence to the contrary. After two years, it is the buyer’s responsibility to prove that the defect was present at the time of purchase.

In the event of a lack of conformity, the purchaser shall be entitled to have the product repaired or replaced and, where appropriate, to a price reduction or to the termination of the contract, in accordance with the LGDCU. These procedures will be entirely free of charge to the buyer, including transport costs, where the product has a lack of conformity covered by the guarantee.

By regulation, and unless there is evidence to the contrary, products shall be deemed to comply with the contract provided that: a) they conform to the description given and possess the qualities stated; b) they are fit for the purposes for which similar products are ordinarily intended; and c) they possess the quality and performance characteristics that a consumer might reasonably expect from a product of the same type.

The following are excluded from the warranty:

• Defects and damage caused by external factors, accidents, use not in accordance with the manufacturer’s instructions, or normal wear and tear.
• Faults arising from incorrect installation, integration, sizing or configuration of the system in which the product is incorporated, as well as those caused by the absence of the protective equipment required by the manufacturer (Victron BMS for lithium batteries; an inverter with low-voltage cut-off or battery disconnect switches, such as Victron’s Battery Protect, for lead-acid batteries).
• Products that have been modified or repaired by the customer or by third parties not authorised by FVComponentes.

Manufacturer’s warranty (Victron Energy)

In addition to the statutory warranty, Victron Energy offers a 5-year manufacturer’s warranty on most of its products, with the following specific terms for batteries: 2 years for lead-acid batteries and 3 years for lithium batteries. For lithium batteries, the manufacturer requires the system to be fitted with a Victron BMS; for lead-acid batteries, the system must be correctly calculated and sized and must be equipped with devices to disconnect the system in the event of excessive charging or discharging.

The manufacturer’s commercial guarantee does not limit or replace the rights granted to the consumer under the statutory guarantee.

Costs relating to warranty claims processed under the manufacturer’s commercial warranty: In the case of warranty claims processed exclusively under the manufacturer’s commercial warranty (once the statutory warranty period has expired, or in the case of sales to trade customers), the repair or replacement of the equipment shall be governed by the manufacturer’s terms and conditions. The costs of collection and return transport shall be borne by the customer, unless the manufacturer’s terms and conditions stipulate that these are free of charge. The customer will be informed of the amount of these costs before the process begins. If the fault is covered by the commercial warranty, the inspection and repair or replacement will be free of charge to the customer.

Professional buyers (B2B)

In the case of sales to businesses, professionals or fitters acting in the course of their business or professional activities, neither the warranty regime nor the right of withdrawal under the LGDCU applies. In such sales:

• The applicable warranty shall be exclusively the manufacturer’s commercial warranty, in accordance with its terms, conditions and technical requirements.
• There is no right of withdrawal. Returns will only be accepted subject to FVComponentes’ express consent and may be subject to a handling fee. Products must be returned unused, in perfect condition and with their original packaging intact; otherwise, FVComponentes may refuse the return.
• Delivery times are approximate, and failure to meet them shall not give rise to any entitlement to compensation.

Overhaul without defect or problem not covered by warranty

If the customer requests that a warranty claim be processed and, following inspection by the manufacturer’s authorised service centre, it is determined that the equipment does not present any non-conformity, or that the problem is due to causes excluded from the warranty in accordance with the preceding sections, the customer shall be responsible for bearing the transport costs (collection and return), based on the actual cost of the service, and the manufacturer’s inspection fee. Both amounts will be communicated to the customer before the process begins. The applicable inspection fee is:

• Value of the kit less than €300 (including VAT): €25.00 (including VAT)
• Value of the equipment between €300 and €1,000 (including VAT): €35.00 (including VAT)
• Equipment valued at over €1,000 (including VAT): €65.00 (including VAT)

On a voluntary basis, the customer may pay a deposit at the time of dispatch, in the amount specified, which will be refunded in full if it is confirmed that the equipment has a fault covered by the warranty.

Conflict resolution

In the event of any dispute or claim arising from this contract, the customer may, in the first instance, contact FVComponentes via comercial@fvcomponentes.com. We will respond to any complaint as soon as possible and, in any event, within one month of it being submitted.

In accordance with Organic Law 1/2025 of 2 January on measures to improve the efficiency of the public justice service, prior to bringing a legal claim, the parties may attempt to resolve the dispute through an appropriate dispute resolution mechanism (MASC), such as direct negotiation, mediation or conciliation.

Furthermore, consumers may turn to the Consumer Arbitration Scheme and the public consumer services in their Autonomous Community, as well as – in the case of cross-border purchases within the EU – the European Consumer Centre in Spain (cec.consumo.gob.es).