FVComponentes.com - Your online store specialized in Victron Energy

These Terms and Conditions govern the use of the online store. fvcomponents.comfor which it is legally responsible ICIDE Energía, S.L.hereinafter referred to as "FV Componentes".. By means of its acceptance, the User declares that he/she has read, understands and comprehends what is set forth herein and that he/she assumes all his/her obligations. If the User does not agree with the contents of this document, he/she must leave this website, and will not be able to access or use the services it offers. Likewise, the User expressly and without exception accepts that the access and use of this website, its services and the contents of said services takes place under his/her sole and exclusive responsibility.

These Conditions shall be accepted by the parties without reservation, and may be modified at any time and without prior notice, being the responsibility of the User to read them when making a purchase or contracting. The conditions in force at the time of conclusion of the contract shall be those applicable to you.

Applicable regulations

This electronic contract is entered into under Spanish law and specifically under the legal regime imposed by Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSICE) and by Law 03/2014, of March 27, 2014, General Law for the Defense of Consumers and Users (LGDCU).

The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. The present general conditions may be stored and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to the payment of the order.

User Account and Error Correction

In order to make online purchases in this store it is necessary to register by creating a "User Account". You can register at any time by clicking on the corresponding link, or during the purchase process. Once registered, you will receive an email confirming that the process has been completed successfully and a reminder of the access data.

From your account you will be able to make purchases, check your order history, change your password, modify your personal data, modify your shipping and billing addresses, make comments, and other transactions or formalities related to your purchases.

In addition, at any time, you may access your private account to check personal information and addresses and, if necessary, correct any errors that may have occurred in the entry of data or update the same. Shipping and billing addresses may also be corrected or updated during the checkout process.

As a User, you can unsubscribe at any time by sending an email from the address you wish to unsubscribe to info@fvcomponentes.com, which will lead to the cancellation of your personal data.

In any case, the creation and cancellation of a user account shall be governed by the provisions of the Privacy Policy.

Purchasing Process

Buying in "FV Componentes" is easy and simple, just follow the steps below:

1º.- Select the products you wish to purchase from among those offered by "FV Componentes". Clicking on each product will take you to its data sheet, which includes a detailed description with information, main features and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product cards with photograph, the products may suffer slight variations in color or texture with respect to the photograph that appears on the web, due to different factors, for example, the resolution of your monitor. However, we will do our best to make the images as true to life as possible.

2º.- Once you have selected the product(s) you wish to purchase, you must click on the "Add to cart" button, and the product will be added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to checkout.

3º.- Once the product selection has been completed, a summary will appear identifying the item/s selected. Finally, to continue with your order, you must click on the "Place order" button.

4º.- As we have indicated in previous sections, at the end of your purchase, you must register, indicating your contact details and address. In your next purchases you will not have to enter your data again, as they will be stored in your User Account.

5º.- Finally, you must accept these Conditions of Sale and choose the means of payment among those offered by "FV Componentes" (see next section).

6º.- Once the purchase process is completed, we will send you an email with the details of the purchase, as well as proof of purchase or invoice in digital format. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:

• Calling to (+34) 968 978 301
• By notifying it in the contact section of this website
• By writing to the e-mail address info@fvcomponentes.com.

Similarly, if you have not given your consent for us to send you the invoice in electronic format, you will receive a paper copy at no additional cost. Otherwise, you can revoke your consent by contacting us in any of the above mentioned ways.

Methods of payment

"FV Componentes" has several payment methods available:

• Bank transfer
• Credit or debit card
• Bizum
• PayPal
• Financing with Cetelem

Below, we specify the conditions for each of these payment methods.

Bank transfer

"FV Componentes" offers you the possibility to make the payment of the order by transfer to our bank account:

Bank: Bankinter - IBAN: ES13 0128 0660 7501 0008 4784

If you choose this payment option, once the order is completed, the necessary information to make the bank transfer will appear on the screen. In addition, we will send you an email with the amount of the order, the concept that you must indicate and the account number. It is important that, at the moment of making the transfer, you indicate as concept the reference of your order, provided by "FV Componentes" in the email, to speed up the invoicing and shipment of the order.

Transfers can take up to 48 hours to become effective, please take this into account in the shipping times. Once the payment is confirmed, we will proceed to the invoicing, packing and shipping of the order. If you wish to speed up this process you can send us an email with the receipt to info@fvcomponentes.com.

Credit or debit card

Payment by credit or debit card is made through Bankinter's secure payment gateway. Through this payment method, "FV Componentes" never collects or manipulates any customer data relating to your card number. All data is processed directly by Bankinter, so that "FV Componentes" can always offer the highest security, transparency and confidentiality in the transaction.

Paypal

Make the payment with your PayPal account. Through this payment method, "FV Componentes" never collects or manipulates any bank data. All data is processed directly by Paypal, so that "FV Componentes" can always offer the greatest transparency, security and confidentiality in the transaction.

Financing with Cetelem

"FV Componentes" offers you the option of financing your purchase through the credit bank Cetelem. This offer is subject to prior authorization by Banco Cetelem S.A.U. after studying the documentation provided and signing the contract. More information here.

Terms and conditions of shipment

Shipments will be made to:

• Peninsular Spain
• Canary Islands
• Balearic Islands
• Austria, France, Germany, Italy, Italy and Portugal

The shipment will always be made through road transport companies or ship (Economy) with delivery times corresponding to this service (between 2-4 working days).

The freight will be free on orders over:

• 300€ in Peninsula
• 500 in Balearic Islands, 
• 1000€ Germany, Austria, France, Italy, Portugal

In all other cases, the freight charge will be:

• Peninsula: 3€.
• Balearic Islands: 6€.
• Canary Islands: 52€.
• Germany: €25
• Austria: 28
• France: 25€.
• Italy: €30
• Portugal: 20€.

The transport company usually delivers during business hours, so if you have a delivery time preference, you can indicate it in the order comment and we will try to comply with it (within the possibilities of the route and schedule of the transport company).

Delivery times

FV Componentes has stock of the references with the highest rotation, however our catalog is so wide and economical because in many of the references offered, we work on request. This means that the delivery time can be extended for 1-2 weeks + subsequent shipment by us, depending on the breakage of stock of the manufacturer itself or its associated distributor. This allows us to offer competitive and attractive prices to the customer.

This delivery time is shown during the purchase process, and implies your acceptance of it.

In the event of failure to meet delivery deadlines, you must give us an additional period of time appropriate to the circumstances that caused the initial delay. If we are also unable to deliver the goods within this additional period, you may terminate the contract. If the delivery time is essential in view of all the circumstances attending the conclusion of the contract or if you have informed us, prior to purchase, that delivery by a certain date or on a certain date is essential. In such cases, you may terminate the contract immediately.

In any case, in the event of termination of the contract, the amounts paid will be reimbursed in full.

In the event that the User purchases a product that has not yet been released for sale, but already has a release date, delivery times will be provisional and subject to change, and will be subject to the number of units per product that suppliers have available at any given time. In such case, we will contact you to inform you of the variations in such products, as well as the possibility of terminating the contract.

In some cases, a stock shortage may occur. In that case, the customer can contact our staff to give you a solution and to inform you of the delivery time once the selected product is available, or to terminate the contract if you wish.

IMPORTANT: In general, we are not responsible for the non-fulfillment or delay of obligations due to causes beyond our control, such as in case of force majeure (confinement due to a state of alarm, for example), natural disasters, strikes, accidents, etc. If any incident arises, we will contact you to solve the incident.

Prices, taxes, fees and duties

Prices are expressed in Euros. The prices of "FV Componentes" products may vary, but possible changes will not affect orders for which a Shipping Confirmation has already been sent.

The final price of the products purchased may vary according to the taxes applicable in each case, or depending on the shipping address and profile of the buyer (individual or professional). For information purposes, except in those activities not subject or exempt from VAT, the following taxes will apply to the items on our website:

• The RRP of the articles with shipping address to the Peninsula and Balearic Islands includes VAT in any case.
• The RRP of the articles with shipping address to other EU countries, and being the buyer a natural person (individual) includes VAT.
• The PVP of the articles with shipping address to other EU countries, and being the buyer a company or professional, does NOT include VAT as long as it is registered in the Register of Intra-Community Operators (in which case we will have to provide the valid Tax Identification Code). In case of not being registered as I.O., the PVP includes VAT.
• The RRP of the items with shipping address to the Canary Islands or Ceuta and Melilla and, in general, any non-EU country, does NOT include VAT, since the operation is treated as an export. The price indicated on each item is the final price of the item for shipments to these destinations. "FV Componentes" will not be responsible for the SAD or import charges and taxes (ISPI, IGIC), fees or duties that are generated at the destination customs, if applicable.

Account and service deletion, cancellation and blocking

User accounts are not deleted for lack of use. The User can unsubscribe by requesting it to the staff of "FV Componentes", by sending an email to info@fvcomponentes.com or through your account profile.

In case of non-payment of an order, it may be temporarily suspended until the non-payment situation has been resolved by the User. If more than 15 days have elapsed, "FV Componentes" may proceed to cancel the order.

"FV Componentes" reserves the right to block access to the User's account without prior notice (or directly delete the User's account), if the User uses it in an illegal manner or fails to comply with the obligations and rules established herein, which will be communicated by e-mail. The blocking or deletion of the User account shall have no effect on the obligation to pay for the purchased products, if any.

In exceptional cases, at the discretion of the administrators of "FV Componentes", and evaluating the seriousness of the act, the administrators may choose to warn the offending User, before deleting or blocking his/her account definitively.

By registering as a User, you agree that the owners of this site reserve the right, and may act at any time and without notice, to modify or discontinue this website and its services, or to remove data provided, either temporarily or permanently.

Returns

At "FV Componentes" we want you to be satisfied with your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:

1. The product is wrong, has a defect or has been damaged in transit:

We take great care to ensure that all our shipments are delivered correctly. If, even so, you receive a wrong item, please contact us as soon as possible to solve it. Before opening the product, check that the packaging matches the one you ordered: color, size, finish, etc.

For its part, if the products received present any defect or deterioration, we will respond to the lack of conformity as set forth in the section "Warranties" within these conditions of sale.

When the product has been damaged during transport, it is necessary that you inform us and, if possible, note the incident on the delivery note of the carrier.  

The products must be returned in such a way that they are protected, including them inside a protective box or bag. "FV Componentes" makes available to the buyer a transport company for the withdrawal of the goods, completely free of charge. If you wish to return the goods with a transport company other than the one proposed by "FV Componentes", and the selected transport company offers higher rates, you will have to assume the difference in the transport cost.

1. Withdrawal:

We do not want you to keep anything you do not like, so you can return an item if it does not meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and provided that you are a buyer of an item for private use, you have the Right of Withdrawal, under which you can return the product, provided that it is not a digital product from which the download has been initiated.

The exercise of this right of withdrawal must be made within a reasonable period of time. maximum term of FOURTEEN (14) days from the date of purchase. You must notify us, through the email info@fvcomponentes.com your decision to withdraw from the purchase made and wait for our response with the instructions to correctly identify your return.

In order to exercise this right, the product must be in perfect condition, and preferably retain the original packaging, as well as all parts. In the event that the products do not arrive in perfect condition, do not include all parts and accessories, or do not retain their original packaging, "FV Componentes" reserves the right to pay a lower amount for the return, a circumstance that will be notified to you.

The refund of the purchase amount will be made once the condition of the goods has been checked, through the same means of payment used in the purchase and, in any case, before 14 calendar days have elapsed since the reliable receipt of the withdrawal request, provided that it is "FV Componentes" who manages the collection of the article. In the event that you return the item through a transport company of your choice, the period of 14 days will begin to run from the time "FV Componentes" has actual knowledge of the shipment of the goods or, failing that, from the receipt of the same.

The return costs arising from the exercise of the right of withdrawal shall be borne by the purchaser offering the customer the possibility to arrange for its collection by us under the following conditions;

Cost of the equipment < 1000€ (VAT included) = 12.1 (incl. VAT) per unit to be returned..

Equipment cost > 1000€. (tax incl.) = There is a collection transport charge (from the customer's home) of 24,2€ (tax incl.) per equipment to be returned.

1. If you have not yet received your order:

If you have not yet received your order and you wish to cancel or modify it, you only have to inform us of the changes you wish to make, without any cost if your order has not yet been processed.

Return Contact:

*Telephone: (+34) 968 978 301
*Notification through this web site in the "Contact" section.
*Email: comercial@fvcomponentes.com

All product returns should be sent to the following address: C/ Bratislava, 5, P.I. Cabezo Beaza, 30353, Cartagena, Murcia, Spain.

Warranties

Except for those which, by their nature, are excluded from the warranty regulations for consumer goods, and provided that the purchaser makes a particular use, all our products are guaranteed at national level, against manufacturing defects during three years from the date of purchase (or date of delivery, if later), or one year if the item is not new.

We shall be liable for any lack of conformity, which the purchaser shall inform us of within two months of becoming aware of it.

If the defect or lack of conformity arises within the first 2 years from the delivery of the item, it is presumed that the defect or lack of conformity already existed when the product was invoiced (or delivered, if at a later time), i.e. that there is a defect of origin or factory defect of the product, unless we can prove that the defect or lack of conformity is not of origin, but is due, for example, to a misuse or maintenance given by the buyer.

On the other hand, if the defect or lack of conformity arises after 2 years, the presumption that the defect comes from the factory does not exist.

In case of defective product, we may proceed, as appropriate, to repair, replacement, price reduction or termination of the contract. These actions will be completely free of charge for the purchaser (including transport costs, if any). in the event that the article eventually presents a problem after overhaul by the official service of the brand. 

REVISION OF COMPONENTS IN GOOD CONDITION:

If after the review by the official service of the brand, it is determined that the equipment has no damage, fault or problem, the customer shall bear the cost of shipping / return of the item plus the costs of review and laboratory tests carried out by the manufacturer.

The established rate for shipping/return costs plus laboratory tests to be borne by the customer is as follows in case the equipment is finally in good condition will be as follows:

Equipment cost < 1000€ (tax incl.) = There is a single transportation fee for pick-up (from the customer's home) and return (to the customer's home) of 18€ (tax incl.) per equipment to be overhauled, plus a manufacturer's fee per overhaul for each equipment delivered in good working order, 35 (tax incl.).

Equipment cost > 1000€. (tax incl.) = There is a single transportation fee for pick-up (from the customer's home) and return (to the customer's home) of 35€ (tax incl.) per equipment to be overhauled, plus a manufacturer's fee per overhaul for each equipment delivered in good working order, from 65€ (tax incl.).

Defects and deterioration caused by external events, accidents, use not in accordance with our instructions or those of the manufacturer (incorrect use) or normal wear and tear are therefore excluded from the warranty. Also, products modified or repaired by the customer or any other person not authorized by "FV Componentes", as well as products that are the subject of a specific contract. In these cases, the consumer will be responsible for their repair.

By regulation, and in the absence of proof to the contrary, the products shall be deemed to be in conformity with the contract provided that they meet all the requirements expressed below:

1. a) They conform to the description given and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.
2. b) Are suitable for the uses to which similar products are ordinarily destined.
3. c) They present the usual quality and performance of a product of the same type that the consumer and user may reasonably expect, taking into account the nature of the product.

Conflict resolution

As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the reconsumer dispute resolution (pursuant to Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform which is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES